OUR 5 YEAR GUARANTEE

 

Thank you for choosing A Jones & Sons for your recent project.


Your chosen work comes with a 5 year installation guarantee. The guarantee will take affect, only when the project has been satisfactorily completed and this is defined as all work has been completed by ourselves, and the customer has made full payment for the said project.


The guarantee covers the installation for general domestic use, and does not extend to cover damage, or deterioration caused by, or resulting from: Accident, mis-use, heavy goods vehicles, natural weathering, or extreme weathering, lack of maintainance ( including re-pointing or re-sealing after a period of 2 years from the original date of completion). impact damage, commercial use or stain caused by any substance what so ever.


Movement, expansion or contraction of all sub-soil or sub-base due to, (but not limited to) climate changes, tree root activity, underground drains, road works, mine works, earth quakes, and changes to the local water table, all of these are outside the control of ourselves. Therefore the guarantee does not cover damage caused by these, or related factors.


In the event of a claim, every reasonable effort will be made, to ensure any remedial work will be completed in a colour, pattern to match. However due to product evolution and the natural weathering of the existing installation, no assurance can be given that an exact match would be possible. Once again thank you for choosing A Jones & Sons.

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